Terms and Conditions

General Provisions

Bellarive is a premium chauffeur service operated by Smart Mobility Corporation, headquartered in Riyadh, Kingdom of Saudi Arabia. These Terms and Conditions govern the use of our website at bellarive.sa and the booking and use of our chauffeur services.

By making a booking through our website you agree to be bound by these Terms and Conditions. Please read them carefully before completing your booking.

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia.

Our Services

Bellarive provides premium chauffeur services including:

Airport transfers
Within city transfers
Hourly bookings
One way transfers
Corporate and executive transport
Event and occasion transfers

Services are available 24 hours a day across Saudi Arabia, UAE, Qatar, Kuwait and Bahrain.

Booking and Confirmation

3.1 Making a Booking

All bookings are made through our website at bellarive.sa. To complete a booking you will need to provide the following:

Passenger name
Contact number
Email address
Pickup location
Drop-off location
Pickup date and time
Flight number for airport transfers
Service category
Any special instructions

3.2 Booking Confirmation

Upon completing your booking you will receive an immediate confirmation notification. Your booking is confirmed at this point. You will receive a further notification once your chauffeur has been assigned.

3.3 Accuracy of Information

You are responsible for ensuring all booking information provided is accurate and complete. Bellarive accepts no liability for delays or disruptions caused by incorrect information provided at the time of booking.

Service Categories and Pricing

4.1 Service Categories

Service categories, vehicles, and capacity
Category	Vehicles	Passenger capacity	Luggage capacity
Business	Lexus, Taurus	2 to 3	2 to 3
SUV	GMC, Suburban, Tahoe	5 to 6	5 to 6
First Class	BMW 5 Series, Hongqi H9	2 to 3	2 to 3
Luxury	BMW 7 Series, Mercedes-Benz	2 to 3	2 to 3
Luxury Van	Mercedes-Benz Van	7	7

The vehicles shown on our website are illustrative examples. Bellarive reserves the right to provide an equivalent or upgraded vehicle where necessary.

4.2 Pricing

All prices are exclusive of VAT. VAT will be calculated and added at checkout.

Pricing by service category
Category	Within city	Airport transfer	Hourly
Business	SAR 150	SAR 250	SAR 150/hr
SUV	SAR 180	SAR 300	SAR 180/hr
First Class	SAR 210	SAR 300	SAR 210/hr
Luxury	SAR 300	SAR 550	SAR 300/hr
Luxury Van	SAR 180	SAR 370	SAR 180/hr

4.3 Meet and Greet

An optional Meet and Greet service is available for airport transfers at an additional charge of SAR 20.

Waiting Time

5.1 Standard Bookings

The first 15 minutes of waiting time are complimentary for all standard bookings.

15 to 30 minutes — SAR 75
30 to 60 minutes — SAR 150

5.2 Airport Transfers

The first 30 minutes of waiting time are complimentary for airport transfers to allow for arrival, baggage collection and immigration.

30 to 60 minutes — SAR 150 per hour

Bellarive monitors flight arrivals in real time. If your flight is delayed your chauffeur will be updated accordingly.

Cancellation and Refund Policy

6.1 Airport Transfers and Hourly Bookings — Cancellations made more than 6 hours before the scheduled pickup time will receive a full refund. Cancellations made within 6 hours of the scheduled pickup time are non-refundable.

6.2 Hourly Bookings — A minimum booking duration of 3 hours applies to all hourly bookings. There is no maximum duration.

6.3 One Way Transfers — Cancellations made more than 12 hours before the scheduled pickup time will receive a full refund. Cancellations made within 12 hours of the scheduled pickup time are non-refundable.

6.4 No Show — If you do not arrive at the agreed pickup location and have not cancelled your booking this will be treated as a no-show and charged in full. No refund will be issued for no-show bookings.

6.5 Refunds — All approved refunds will be processed within 3 working days and returned to the original payment method used at the time of booking.

6.6 How to Cancel — Cancellations must be made through the website at bellarive.sa. Cancellations requested by other means cannot be guaranteed.

Payment

7.1 Accepted Payment Methods

Bellarive accepts the following payment methods:

Online payment via the website
POS payment — available with your chauffeur on the day of travel
Bank transfer
STC Pay
Cash

7.2 Online Payments

Online payments are processed securely through HyperPay. Bellarive does not store your full card details. All transactions are encrypted and processed in accordance with applicable security standards. For more information on HyperPay’s privacy practices please visit hyperpay.com

7.3 VAT

All prices displayed on our website are exclusive of VAT. VAT at the applicable rate will be added to your total at checkout.

7.4 Corporate Accounts

Corporate accounts are available for businesses requiring regular transport services. To enquire about a corporate account please contact us at support@bellarive.sa

Passenger Conduct

8.1 General Conduct — All passengers are expected to behave in a respectful and lawful manner during their journey. Our chauffeurs have the right to refuse or terminate a journey if a passenger’s behaviour is deemed unsafe, disruptive or disrespectful.

8.2 Smoking — Smoking is strictly prohibited in all Bellarive vehicles. Any passenger found smoking in a vehicle will be responsible for the full cost of vehicle cleaning and any resulting loss of service.

8.3 Damage to Vehicles — Passengers are responsible for any damage caused to a Bellarive vehicle during their journey. The full cost of repair or cleaning will be charged to the passenger responsible.

8.4 Seat Belts — All passengers must wear a seat belt at all times during their journey in accordance with the laws of the Kingdom of Saudi Arabia.

8.5 Luggage — Luggage allowances are specified per service category. Excess or oversized luggage must be declared at the time of booking. Our chauffeur reserves the right to decline transport of undeclared excess luggage.

8.6 Children and Minors — Passengers travelling with children must declare this at the time of booking. The transport of unaccompanied minors may be declined at the discretion of Bellarive.

Delays and Exceptional Circumstances

Bellarive will make every reasonable effort to ensure punctual service. However we cannot be held liable for delays caused by circumstances beyond our control including but not limited to:

Severe weather conditions
Road accidents or closures
Government or security restrictions
Acts of God or force majeure events

In such circumstances Bellarive will communicate with the passenger as promptly as possible and make every effort to complete the journey.

10.

Liability

10.1 Bellarive’s Liability

Bellarive takes all reasonable steps to ensure the safety and comfort of our passengers. Our liability in connection with any booking is limited to the value of that booking.

10.2 Lost Property

Bellarive accepts no liability for personal belongings left in our vehicles. If you believe you have left an item in a Bellarive vehicle please contact us at support@bellarive.sa and we will make every reasonable effort to assist in its recovery.

10.3 Third Party Services

Bellarive is not liable for the content or practices of third party websites linked from our website.

11.

Changes to Bookings

11.1 Passenger Requested Changes

Changes to an existing booking may be requested through our website at bellarive.sa. Changes are subject to availability and may result in a price adjustment.

11.2 Bellarive Initiated Changes

In exceptional circumstances Bellarive reserves the right to modify a booking. In such cases the passenger will be notified as promptly as possible and offered an equivalent alternative.

12.

Privacy

The collection and use of your personal data is governed by our Privacy Policy. By making a booking you agree to the terms of our Privacy Policy.

13.

Website Use

The content of bellarive.sa is protected by copyright. You may not reproduce, distribute or use any content from our website without prior written permission from Bellarive.

Bellarive reserves the right to update or modify the website and its content at any time without prior notice.

14.

Amendments to These Terms

Bellarive reserves the right to update or amend these Terms and Conditions at any time. Any changes will be published on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the updated Terms and Conditions.

15.

Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.